PS999 Privacy Policy – How We Protect Your Data

1Introduction

PS999 ("we", "us", "the Platform") operates ps999.click, an online gaming and sports betting platform serving players in Pakistan. This Privacy Policy describes how PS999 collects, processes, stores and protects personal data belonging to registered players and website visitors ("you").

By registering a PS999 account, depositing funds in Pakistani Rupees (PKR) or accessing any part of ps999.click, you acknowledge that you have read this Privacy Policy and that you consent to your personal data being processed as described here.

This policy is written in plain English so that every Pakistani player can understand it clearly, without needing a legal background. If something is unclear, contact our support team at support@ps999.click.

2Data We Collect

PS999 collects only the data that is genuinely necessary to operate your account, process PKR payments and comply with legal obligations. Here is a breakdown of the categories of data we collect and why.

PS999 does not collect or store full payment card numbers. Card transactions are processed through our certified payment gateway partners who handle card data under their own PCI-DSS compliant systems. PS999 only receives a transaction confirmation and masked payment reference.

We do not collect biometric data, sensitive health data or any categories of special personal data beyond what is listed above unless we are legally required to do so.

3How We Use Your Data

PS999 uses your personal data only for the purposes set out below. We will not use your data for any purpose incompatible with what is stated here without first notifying you and, where required, obtaining your consent.

• Account management: Creating and maintaining your PS999 account, verifying your identity, processing login and authentication.
• Payment processing: Handling PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card; processing withdrawals to your registered payment methods; maintaining transaction records.
• Gaming and betting services: Recording bets, calculating odds, settling markets, tracking balances and game history within your PS999 account.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and to enforce deposit limits, self-exclusion or other restrictions you have set or that PS999 is required to apply.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, unauthorised access, money laundering, bonus abuse and other prohibited conduct.
• Legal and regulatory compliance: Meeting anti-money laundering (AML) obligations, responding to lawful requests from law enforcement authorities, and maintaining records as required by applicable law.
• Customer support: Responding to your queries, resolving account and payment issues, processing complaints.
• Platform improvement: Analysing aggregated usage patterns (not individually identifiable) to improve PS999's features, performance and user experience.
• Marketing communications: Sending you promotions, bonus offers and platform updates — only if you have opted in to receive these. You can opt out at any time from your account settings or by contacting support.

4Legal Basis for Processing

PS999 processes personal data only where there is a valid legal basis for doing so. The legal bases we rely on are:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you under the PS999 Terms and Conditions — for example, processing deposits and withdrawals, settling bets and operating your account.
• Legal obligation: Processing is required to comply with applicable laws — for example, identity verification under AML requirements and maintaining transaction records for tax and compliance purposes.
• Legitimate interests: Processing is necessary for PS999's legitimate interests in operating a secure, fair and commercially viable gaming platform — for example, fraud detection and platform security monitoring — where these interests are not overridden by your fundamental rights.
• Consent: Where processing is not required by contract or law, we will ask for your explicit consent — for example, for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5Data Sharing and Third Parties

PS999 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT gateways and card payment processors receive the data necessary to process your PKR transactions. They are contractually bound to use this data only for payment processing.
• Identity verification services: Third-party KYC and AML verification providers may receive identity document data for verification purposes. These providers operate under strict data processing agreements with PS999.
• Game content providers: Where PS999 sources casino games or betting data from licensed third-party providers, aggregated session data may be shared with these providers for settlement and audit purposes. No individually identifiable personal data is shared beyond what is necessary for game settlement.
• Law enforcement and regulators: PS999 will disclose personal data to law enforcement, regulatory bodies or courts where we are legally required to do so by a valid legal order or process.
• Business operations: Secure cloud hosting and infrastructure providers who process data on our behalf under strict data processing agreements are classified as data processors. They cannot use your data for their own purposes.

All third-party service providers who process personal data on behalf of PS999 are subject to contractual obligations that mirror the protections described in this Privacy Policy and require them to process data securely, lawfully and only for the specified purpose.

6PKR Payments and Financial Data

All financial transactions at PS999 are denominated in Pakistani Rupees (PKR). PS999 maintains a record of all PKR deposits, withdrawals and wagers associated with your account for the following reasons:

• Accurate account balance management and transaction history accessible to you at all times
• Anti-money laundering (AML) monitoring and compliance
• Responsible gaming monitoring — tracking deposit volumes over time to support limits and interventions where appropriate
• Dispute resolution — in the event of a query about a transaction, PS999 retains full transaction records to resolve the matter accurately
• Tax and regulatory record-keeping obligations

PS999 does not store Easypaisa wallet credentials, JazzCash PINs, bank account passwords or card numbers in any form. All payment authentication happens directly within the respective payment provider's secure system. PS999 receives only a transaction confirmation and a masked payment reference.

7Cookies and Tracking Technologies

PS999 uses cookies and similar technologies on ps999.click to provide a functional, secure and personalised experience. A cookie is a small file stored on your device by your browser. PS999 uses the following categories of cookies:

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling analytics or preference cookies will not affect your ability to use PS999 or place bets. PS999 does not use third-party advertising cookies or tracking pixels that report your activity to external ad networks.

8Data Security

PS999 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration or loss. Our primary security measures include:

• SSL/TLS encryption: All data transmitted between your device and ps999.click is encrypted in transit using TLS 1.2 or higher. Your browser will show a padlock icon confirming this.
• Encrypted data storage: Sensitive personal data stored in PS999 systems (such as verification documents) is encrypted at rest.
• Password security: Account passwords are stored using bcrypt hashing — we never store passwords in plain text and we are unable to retrieve your password. PS999 will never ask for your password via email, SMS or chat.
• Access controls: PS999 staff access to personal data is restricted on a strict need-to-know basis. Access is logged and audited regularly.
• Fraud monitoring: PS999 uses automated and manual systems to monitor for unusual account activity that may indicate fraud, unauthorised access or AML concerns.
• Infrastructure security: PS999 servers are hosted on secure cloud infrastructure with regular security patching, firewall protection and intrusion detection.

You play an important role in keeping your account secure. Use a strong, unique password for PS999. Do not share your login credentials with anyone. Enable any two-factor authentication options available in your account settings.

9Data Retention

PS999 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. Our general retention principles are:

• Active accounts: Personal data is retained for the lifetime of your PS999 account and for a period of 5 years following account closure, to comply with AML record-keeping requirements.
• Transaction records: PKR deposit, withdrawal and betting records are retained for 5 years from the date of the transaction.
• Verification documents: Identity documents submitted for KYC are retained for the account lifetime plus 5 years post-closure, in line with AML obligations.
• Responsible gaming records: Self-exclusion requests and responsible gaming intervention records are retained for a minimum of 5 years to prevent re-registration during an exclusion period and to maintain audit trails.
• Support communications: Customer support records are retained for 3 years from the date of the last interaction.
• Dormant accounts: Where a PS999 account has had no activity for 12 consecutive months, it may be classified as dormant. Dormant account data is retained in accordance with the timelines above and the player will be notified before any dormancy policy takes effect.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you personally.

10Your Data Rights

As a PS999 player, you have the following rights over your personal data. To exercise any of these rights, contact us at support@ps999.click with your account details and the specific request.

PS999 will respond to all verified data rights requests within 30 days. If a request is complex or there are multiple requests, we may extend this by a further 30 days with notice. We will never charge a fee for a reasonable data rights request.

11Children and Minors

PS999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover or reasonably suspect that a registered account belongs to a minor, we will immediately suspend the account, block access to all PS999 services and retain data only as necessary for AML compliance and to prevent re-registration.

If you believe a minor has registered a PS999 account, please contact support@ps999.click immediately with the relevant details so that we can take action.

12Changes to This Privacy Policy

PS999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered players by email or in-platform notification where the changes are significant
• For changes that require new consent (e.g. a new category of data use), we will ask for your explicit agreement before the new processing begins

Continued use of PS999 after the updated Privacy Policy has been posted constitutes acceptance of the revised terms. We recommend reviewing this page periodically. The version dated 1 July 2025 supersedes all previous versions of the PS999 Privacy Policy.

13Contact and Data Queries

For any privacy-related questions, data rights requests or concerns about how PS999 handles your personal data, contact our dedicated data team:

Please include your registered PS999 mobile number or email address and a clear description of your request so we can process it efficiently. For data rights requests, we may need to verify your identity before we can act on the request — this is to protect your data from unauthorised access.

This Privacy Policy should be read alongside the PS999 Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and PS999.